SageFX Trading Information - Trading Archives - SageFX https://sagefx.com/news/faq-category/sagefx-trading-information-trading/ Trade Like a Sage Mon, 01 Apr 2024 12:28:52 +0000 en-GB hourly 1 https://wordpress.org/?v=6.7.1 https://sagefx.com/wp-content/uploads/2019/10/cropped-favicon-2@2x-32x32.png SageFX Trading Information - Trading Archives - SageFX https://sagefx.com/news/faq-category/sagefx-trading-information-trading/ 32 32 How to report a Problem with a Trade on SageFX? https://sagefx.com/news/faq/how-to-report-a-problem-with-a-trade-on-sagefx/ Tue, 21 Nov 2023 12:59:23 +0000 https://dev.sagefx.com/?post_type=faq&p=44002473606 Trade problems should be reported by opening a ticket. In that ticket, please include your TradeLocker Account number and the trade ID of the problem trade.

Trade ID’s can be found here:

  • Click/tap on the Trades tab.

  • Find the Trade you have a problem with, and the ID is located in the Order ID column.

Once we have this information, our support team will escalate your issue to our Trade Support Team.

]]> Change your Trading Platform Password https://sagefx.com/news/faq/change-your-trading-platform-password/ Tue, 21 Nov 2023 12:54:44 +0000 https://dev.sagefx.com/?post_type=faq&p=44002473600 To change your Trading Platform password, please follow these steps:

  • Click My Accounts.
  • Click View on the account in question
  • Click on the three horizontal dots.
  • Select Change Password.
  • Click Change Password.

Your new password will be sent to you via email.

For further assistance or inquiries about account changes, reach out to our customer support team for prompt help.

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