Step 1: Ensure Your Account Setup

• Before proceeding, make sure you have completed the following:
  • Your account is verified.
  • You have created a live trading account.

Step 2: Initiate a Withdrawal Request

• Upon initiating a withdrawal, a pop-up will appear, prompting you to choose between withdrawing the funds and forfeiting the bonus or converting the withdrawal into bonus points while retaining the funds in your account.

Step 3: Bonus Points Credited to Your Bonus Wallet

• After completing the withdrawal process, bonus points will automatically be credited to your Bonus Wallet.

Step 4: Redeem Bonus Points into Cash

• To redeem these points, all you need to do is trade! For each lot traded, you will release points which become cash. Each lot traded redeems $5.00 to the balance of your live account set as the preferred account in your Account Settings. The funds can then be used to trade or can be withdrawn.

Step 5: Change Credited Account for Bonus Points

• If you wish to change the live account to which bonus points are credited, navigate to the settings section.
  • Scroll down to find a drop-down menu that allows you to select the trading account to receive the bonus points.
  • This setting can be modified at any time based on your preferences.

By following these steps, you can efficiently claim and manage your withdrawal bonus. Remember to review the terms and conditions associated with the bonus to make the most of your trading opportunities. If you encounter any issues or have further questions, our support team is ready to assist you. Happy trading!

1. Click on “Withdraw”.
2. Choose “Bitcoin (BTC)”.
3. Choose the wallet you would like to deduct the funds from.
4. Enter the amount you want to withdraw.
5. Click “Request Withdrawal”.
6. Click “Withdraw”.

   

   You will be redirected to the second step.

7. Enter your Bitcoin (BTC) address and withdraw the funds.

   
   
   

!! Please check carefully before requesting a withdrawal !!

• Only enter a Bitcoin (BTC) wallet address.     
• Enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet.   

If you notice an error, please contact our Support Department immediately to see if it is still possible to cancel the withdrawal request. 

Due to the digital currency protocols, transactions can neither be cancelled nor reversed once processed. Providing incorrect details may result in the permanent loss of funds. 

We aim to process withdrawal requests within 1 working day.

Once processed it can take between 1-3 hours or as soon as 3-6 confirmations are received on the Blockchain before the funds will be available in your BTC wallet. 

You can monitor/search on your transaction: blockchain.info

Our Payments Department may contact you via email for feedback which would need to be responded to, to be able to proceed with your request.

Credit/Debit Card (Direct):

Bitcoin (BTC): 

Once processed it can take between 1-3 hours or as soon as 3-6 confirmations on the Blockchain before the funds will be available in your BTC wallet. 

You can monitor/search on blockchain.info

!! Please check carefully before requesting a withdrawal !!

• Only enter a Bitcoin (BTC) wallet address.     
• Enter the exact Bitcoin (BTC) address of your Bitcoin (BTC) wallet. 

If you notice an error, please contact our support department immediately to see if it is still possible to cancel the withdrawal request.

Due to the digital currency protocols, transactions can neither be canceled nor reversed once processed. Providing incorrect details may result in the permanent loss of funds. 

PayRedeem:

Once processed, PayRedeem withdrawal is instant.

Find the withdrawal request that you wish to cancel.

Click on “Cancel“ under the “Actions“ section.

1. It is important to note that only withdrawal requests with a status of “Waiting Info“ or “Waiting Approval“ can be cancelled.

    

2. You will then be prompted to confirm if you would like to proceed with cancelling your withdrawal. 

    

3. Once you click “Cancel Withdrawal”, you will be notified that your cancellation was successful and your withdrawal is returned to your account.

______

-If you have made a deposit using your credit/debit card directly with SageFX,  you would need to withdraw/partially withdraw the same amount via credit/debit card unless otherwise informed by our Payments Team at the time of withdrawal request. 

When requesting a partial withdrawal of the original amount, it could be possible that we would then require the remainder to be withdrawn via a different method available to you, for example, Bitcoin.  

Example: If you deposit $200 via Card and have a balance of $250 in your SageFX Wallet, we have to process $200 back to Card and then we can send the other $50 to a Bitcoin address should you be looking to withdraw the full balance of $250.

______

Step by Step Guide:

Step 1: 

Navigate to the “Withdraw” Tab on the left-hand side menu.

Finally, select the amount that you would like to withdraw. You would need to withdraw/partially withdraw the same amount via credit/debit card unless otherwise informed by our Payments Team at the time of withdrawal request. 

Step 3: 

Click “Request Withdrawal” to complete your request. This will be processed within 24 hours and an email will be sent to you to confirm that you requested has been approved. 

You should receive the funds back to the original card they were deposited from within 1-5 business days.

If you have not received your withdrawal within 7 business days, please contact our Support Team with a copy of the card statement showing that funds have not been received so that we may investigate further. Please remove any data that is not relevant to the request. 

1. Head over to the “Withdrawal” tab on your account.
2. Choose PayRedeem as the method.
3. Select the wallet you would like to withdraw your funds from.
4. Enter the amount (this would need to be rounded without any cents).
5. Click on “Request Withdrawal“.

Confirm your withdrawal request by clicking on “Withdraw”.

You will be diverted to the Payments portal where you would need to enter your PayRedeem email address. Once this has been entered, click on “Withdraw“.

]]>